Client Services Manager

Description

Position Summary:

The Client Services Manager – Veterinarian Sales will provide general management; strategic and tactical, for all our clients’ needs. In addition, this position will provide project management structure and organizational background for all clients’ operational activities needs.

Duties and Responsibilities:
• Manage the day-to-day tactical details of all activities, projects and services for our client.
• Manage the life-cycle of all client activities; including project scoping, planning project definition, issue resolution, training and implementation, while maintaining use of a consistent delivery methodology.
• Proactively identifies, communicates and addresses potential impacts regarding scope.
• Develop, document, and implement best practices.
• Fosters communication across team and other teams within the company.
• Responsible for clear and concise communication across all teams within the company in order to effectively implement the services strategy developed with the client.
• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Partner with sales rep to meet and exceed customer’s service expectations.

Qualifications:
Required:

• Strong organizational and management skills; ability to lead with little day-to-day direction.
• Strong interpersonal, analytical, negotiating, influencing, facilitation, decision-making and conflict resolution skills.
• Direct project management experience; small to large-scale projects.
• Ability to gain consensus through facilitation, and finding creative and innovative solutions to issues and day-to-day challenges.
• Process mapping and direct experience with implementation of processes within organizations.
• Must be team oriented, great at problem solving, and able to juggle multiple priorities while exceling in a dynamic and fast moving environment.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Excellent written and verbal communication skills.
• Ability to write reports, business correspondence, and procedure manuals.
• Experience in MS Office Suite – with advanced skills in Excel.
• Ability to travel when needed

Preferred:

• Veterinarian/Animal Care industry experience.
• Retail merchandising industry experience.

Disclaimer:
The above and attached statements are intended to describe the general nature and level of work being performed by people assigned to this position. Estimated percentages may vary considerably at times. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.